Expert Incident Response
We pride ourselves on delivering swift, expert support after an accident, managing response, cleanup, and care so our customers are supported every step of the way.
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Rapid Activation
When you call our 24/7 NTI Accident Assist team, we jump into action right away. The sooner we’re involved, the more we can do to help!
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Coordinated Support
We work closely with emergency services and our national network of tow and recovery experts to manage support at the scene, keeping everyone updated and ensuring a smooth process from start to finish.
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Driver and Client Wellbeing
We’re here to support drivers and clients after difficult events, providing counseling, driver repatriation, and crisis communication and media support to make sure everyone is looked after.
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Site Clean-Up
Our expert incident response team handles everything from spill containment and site cleanup to the management of livestock and damaged cargo (including dangerous goods), ensuring safe and effective recovery.
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Long-Term Remediation
We work with environmental agencies and specialists to implement cleanup plans that balance immediate needs with ongoing site monitoring to reduce future impact and costs.
Assistance and Wellbeing
We know accidents impact people, not just vehicles—that’s why we’re dedicated to supporting the wellbeing of our customers and drivers.
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Trauma Counselling
Support to help drivers and teams through tough times after an accident.
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Crisis Communications
Professional media support to protect your brand after high-profile incidents.
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Driver Repatriation
Seamless travel arrangements to get drivers home safely and comfortably.
Towing and Recovery
Wherever you are in Australia, NTI’s authorised towing and recovery network is ready to help.
Our network of operators meet our strict standards for safety and service, and work closely with us to deliver reliable, expert support when they arrive on the scene.
Operators use the latest gear and techniques to recover vehicles, trailers and equipment quickly and efficiently while preventing further damage. They also assist with load recovery, ensuring safe handling of goods and materials to minimise further losses where possible.
Backed by decades of experience and strong partnerships in the heavy vehicle industry, we trust our network to deliver top-notch support when it matters most.
Dangerous Goods - Serious Business
When transporting dangerous goods, having the right support during an incident is crucial. NTI’s expert team and partners are here to help our customers meet legislated responsibilities, reduce harm, and ensure better outcomes for your businesses and the community.
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Expert In-House Response
NTI’s trained team of secondary responders manages dangerous goods incidents with qualifications and experience beyond third-party reliance.
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Comprehensive Planning
We can help create and store your incident plan (TERP), ensuring clear communication and action when it’s needed most.
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Trusted Partnerships
We work with leading industry groups and emergency services to deliver better outcomes and improve safety standards.
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Compliance and Best Practices
Our external providers adhere to HVNL, Chain of Responsibility, WHS legislation, and industry-leading standards to ensure a safe and effective response.
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Strong Industry Collaboration
We work with groups like the National Bulk Tanker Association, CROIERG, Australian Trucking Association, and Australian Fire and Emergency Services Authority Council to improve safety and response outcomes.
24/7 Support